Fulfillment Policy
This FULFILMENT POLICY (this “Policy”) governs the relationship between you (the “Client”, “you”, and “your”) and Peak Digital Marketing Solutions, LLC (the “Company”, “we”, “our”, and “us”), individually a “Party” and collectively the “Parties”, when purchasing services using Credit Card Payments via Stripe®.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to you in the most appropriate manner for the express purpose of meeting your needs in respect of provision of our stated services, in accordance with and subject to, the prevailing laws of the State of Idaho. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We strive to ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Policy informs you about our delivery policies and the rules and guidelines relating to the refunds for services purchased from us. Please read this Policy carefully.
1. Delivery Policy
We sell digital marketing services. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests.
2. Refunds
(a) We may offer refunds only if we have not begun performance of any services pursuant to the Digital Marketing Services Agreement or Terms and Conditions Addendum.
(b) Exceptions. Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
(i) You received what you ordered, but simply changed your mind about the service.
(ii) You were aware or notified of the problems with the service before making the purchase.
(iii) You did not like your purchase or realized you had no use of it.
(iv) You received the service and failed to make a report within 15 days from the date of the invoice.
3. Returns
We sell digital marketing services. No returns can be made, but in some circumstances, we offer refunds pursuant to our refund policy above.
4. Cancellation Policy / Project Abandonment
Once a Digital Marketing Services Agreement with us has been signed, cancellations are not permitted. You may at any time decline to authorize further work and will thereafter receive no further invoices.
If after repeated attempts by us to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to our requests and such continues for a period of thirty (30) days, the project will, at our option, be abandoned, whereupon we may reduce any refund for the Services to you to zero, and you hereby provides your agreement to such forfeiture of any amounts of the Fees that have been paid by you for the Services as purchased or as described in the Digital Marketing Services Agreement.
5. How to make a complaint
If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to info@peakdigital.solutions stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.
6. Contact Us & Customer Service Contact Details
For inquiries or comments regarding this Policy, customers may contact us by:
email: info@peakdigital.solutions
telephone: (208) 369-2034